Terms of service.

Welcome to Suga NYC. We take pride in offering handcrafted chocolate-dipped treats designed to delight and impress. Please review the following Terms of Service, which govern your use of our website and your purchase of our products.

Hours of Operation:

Our business operates exclusively on Saturdays. All orders are fulfilled and delivered or picked up on this day unless otherwise noted.

Orders must be placed by Friday at 4am to be fulfilled on following Saturday.

Full payment is required at checkout to confirm your order. We accept major credit/debit cards and select digital wallets.

Delivery: We offer courier delivery for a flat fee within our service area (Brooklyn, Manhattan, Queens, Bronx). Please ensure someone is available to receive the order at the delivery address provided.

Pickup: Customers may opt to pick up their order by appointment only. Pickup details will be confirmed after the order is placed.

Due to the perishable and custom nature of our products, all sales are final.

If you need to cancel or make changes, please contact us at least 24 hours before your scheduled delivery or pickup. We will do our best to accommodate your request, but cannot guarantee changes after this window.

In the rare event of an error on our part, we will work with you to make it right.

We are not liable for any delays or failure to deliver due to incorrect addresses, recipient unavailability, or circumstances beyond our control (e.g., severe weather, courier issues).